The Impact of Digitisation of Asylum Seeker Systems in South Africa: Challenges and Opportunities

Zekhethelo-CeleAuthor: Zekhethelo Cele
LLM Candidate, Centre for Human Rights, University of Pretoria

The South African asylum seeker management system has faced intense scrutiny in recent years, grappling with the challenges posed by an overwhelming number of applications. The Department of Home Affairs (DHA) has acknowledged its struggle to accommodate the influx, prompting various interventions from the international community, including the United Nations High Commissioner for Refugees (UNHCR), aimed at alleviating this crisis.

In the wake of the COVID-19 pandemic, Refugee Reception Offices (RROs) were slow to reopen fully, leading to the introduction of an online application process. Initially, this system was designed to assist those already holding Temporary Asylum Seeker or Recognised Refugee Visas. However, it quickly became apparent that this shift created significant barriers for many in the refugee community. A substantial portion of visa holders lacked access to smartphones or the technological literacy required to navigate the online renewal system, leaving them vulnerable and frustrated.

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Politics of polarisation

Azwi-Netshikulwe Author: Azwi Netshikulwe
Researcher – Migration for Development, University of Cape Town
Tsholofelo-Nakedi Author: Tsholofelo Nakedi
Community Advocacy Specialist, CSVR

In recent years, the election period in South Africa has been a sensitive time, and it has, in some instances, exacerbated issues related to xenophobia and negatively impacted social cohesion within communities.  This takes place within the context of a country like South Africa that has struggled with a culture of violence, which has its historical roots stemming from colonial and apartheid politics of divide and rule. Consequently, issues related to identity, race, and nationality often surface during election periods, leading to tensions and potential outbreaks of xenophobia. For example, political parties sometimes use divisive language and scapegoating tactics to rally their base and gain electoral advantage. In most cases, this political discourse includes blaming foreigners for unemployment, crime, or other social problems, which can stoke xenophobic sentiments among the South African populace. This is exemplified by the use of xenophobic rhetoric in certain party manifestos, where leaders prioritise addressing illegal migration.

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